Computer Support Specialists are generally the first line of technical support in a organization. They provide the first level of support to end-users and escalate issues to the next level of support. Support Specialists are often the IT workers found at help desks and other technical support positions found over the phone and remotely. This position is the first line of support for end-user and is typically an entry position for those wanting to get into the Information Technology field.
Salary:
The on average, a Computer Support Specialist makes between approximately $34,930 and $96,850 annually.
Average Starting Salary:
The average starting salary for a Computer Support Specialist is approximately $30,760
Key Responsibilities:
- Listen to end-users describe issues they are experienceing
- Ask users questions to correctly diagnose the issue
- Walk users through the steps necessary to resolve issues
- Setup and repair computers and other devices
- Educate end-users how to use equipment, software and other solutions
- Provide feedback to management about common issues experienced by users
Necessary Skills:
- Troubleshooting
- Knowledge of wide range of hardware and software
- Verbal and Written communication
- Customer Service
- Knowledge of networking and troubleshooting steps
- Listening
- Problem-Solving
Degree and Experience Requirements:
Depending on the organization, one can obtain this position with only a High school diploma. However, most companies would prefer a candidate to have an Associates degree or Bachelors Degree. Entry level support specialist positions may require less formal education, but then one may need to obtain a degree in order to move up in the organization. Often, it is more important for a customer to have existing technical experience and possibly professional technical support experience. Although formal education is very beneficial, one can get started with an existing knowledge of technology and then can learn on the job.
Getting Started:
It is possible to obtain a Support Specialist position directly. However, it is advantageous to complete an internship with a company first to learn from professionals and gain first-hand experience. It is also very possible that an organization will hire an intern when a position opens up. There are also multiple levels of Support Specialists so, one can start at a more entry level position and then move up as one gains experience.
Future Outlook:
The need for Computer Support Specialists is expected to grow 17% over the next ten years. Much of this is due to the greatly increasing use of computer systems taking the place of traditional business systems, especially in the healthcare field. However, it is important to note that lower level positions such as those in call centers are often moving overseas or to regions of the United States where labor is cheaper.
Companies That Employ Computer Support Specialist:
- Computer Systems companies
- Telecommunications companies
- Finance and Insurance
- Education
- Government
Traits of A Good Computer Support Specialist:
- Patience
- Customer Service focus
- Passion for technology
- Detail oriented
Sources:
Bureau of Labor Statistics
Toptenreviews
About the Author
Mike Gdovin has been blogging about technology since 2006 on his blog, Gdovin.net. He has a Bachelor of Science degree in Electronic Media from Kutztown University with a minor in Journalism, Public Relations and Business. In addition to blogging about technology, Mike is a video producer, technology consultant and social media expert.
